Shipping Policy

1. DELIVERY AREAS

We deliver to all European Union countries:

• Zone 1: Spain, France, Italy, Germany (3-5 working days)
• Zone 2: Other EU countries (5-8 working days)
• United Kingdom: 7-10 working days (customs duties may apply)

2. SHIPPING METHODS

• Standard: 5-8 working days
• Express: 2-4 working days
• Premium: 1-2 working days (selected countries)

3. SHIPPING COSTS

• Free shipping: orders over €50 (Zone 1) / €75 (Zone 2)
• Standard: €4.95 (Zone 1) / €7.95 (Zone 2)
• Express: €9.95 (Zone 1) / €14.95 (Zone 2)
• Premium: €19.95

4. PROCESSING

• Orders processed within 1-2 working days
• Tracking code sent via email
• Automatic status updates

5. DELIVERY ISSUES

• Report problems within 3 days of estimated delivery date
• Investigation with courier service
• Reshipment or refund depending on circumstances